Policies & Procedures

At Ray’s Therapy, I am committed to providing a safe, respectful, and professional counselling environment. These policies are designed to ensure clarity, trust, and transparency in the way we work together.

Confidentiality

• All sessions are private and confidential.

• Information shared will not be disclosed without your consent, except in circumstances where there is a risk of harm to yourself or others, or where disclosure is required by law.

• Records are stored securely in line with professional and legal standards.

Appointments & Cancellations

• Sessions are booked in advance (Tidycal) and confirmed by email.

• If you need to cancel or reschedule, please provide at least 24 hours’ notice.

• Missed sessions or late cancellations may be charged at the full session fee.

• In the event that I need to cancel, I will notify you as soon as possible and offer an alternative appointment.

Fees & Payment

• Session fees are agreed in advance and payable by Stripe, bank transfer, or cash.

• Payment is due 24hours before each session.

• Late or missed payments may affect future bookings.

Professional Boundaries

• Counselling is a professional relationship. To protect your wellbeing, I do not enter dual relationships (such as friendships or social contacts outside therapy).

• All sessions are conducted in line with ethical standards set by NCPS.

Complaints & Feedback

• Your experience matters. If you have concerns, please raise them directly with me so they can be addressed promptly.

• Feedback is always welcome and helps improve the service I provide.

Emergency & Crisis Support

• Counselling is not a crisis service.

• If you are in immediate danger or require urgent support, please contact your GP, NHS 111, or emergency services (999).

 

Data Protection

• Personal information is collected and stored in compliance with UK GDPR and the Data Protection Act.

• You have the right to access, amend, or request deletion of your data.

• Your information will never be shared with third parties without your consent, except where legally required.

Equality & Diversity

• I welcome and respect clients from all backgrounds, cultures, identities, and beliefs.

• My practice is committed to non‑discrimination and inclusivity.

• Contact

• For questions or further information, please contact me at:

• 📧 [raystherapy@gmail.com]

• 📞 [07586817331]